After sales service

Your product comes from an official Hiley Europe reseller.

Please go to the store where you purchased your product. This one will take care of your after-sales service.

You have purchased your product on our website

Our after-sales service is available from Monday to Friday from 9am to 5pm by email: Contact us !
You can contact him for any question concerning the operation of your product and commissioning.


Wiizzee warranty

Hiley Europe does everything possible to satisfy you!
Your Hiley product is guaranteed for 2 years except for parts that wear out during normal use. The Lithium battery and charger are guaranteed for 1 year.
The availability of spare parts is two years from the official release date of the product.

Keep the box, it will be necessary in case of after-sales return. No product will be accepted if it is not in its original packaging.

In which case my guarantee is not valid?

Out of the general warranty

  • Abnormal use of the product
  • Product falls/shocks
  • Product breakage
  • Puncture
  • Pneumatic wear and tube
  • Oxidation
  • Autonomy problem (as the case may be)
  • Light systems (Led, headlights...)
  • Wear parts in general
  • Updates (Inmotion application, Firmware, sound file...)
  • If the product has been disassembled by someone other than the New Walkings after-sales service.

Out of battery warranty

  • If the storage conditions are not respected.
    Recommended storage conditions between +5°C and +35°C in a dry and healthy place.
  • If charging conditions are not respected.
    Recommended recharging conditions between +10°C and +30°C in a dry and healthy place, with a charge at least every 3 months.
  • If the conditions of use are not respected.
    Recommended conditions of use between 0°C and +35°C.
  • If the capacity is higher than 50% of the announced nominal value.
  • In case of oxidation and/or humidity.

Some spare parts are available on our website for minor maintenance.
Other, more delicate tasks are only carried out in our workshops. Contact our after-sales service for a quote.

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